Hassle-Free Returns & Support You Can Count On
We pride ourselves on customer satisfaction and stand behind the quality of every research product we offer. Your peace of mind is our priority.
Quality Guarantee
We stand behind the quality and integrity of all PRIMEGEN LABS research-use products.
Damage Protection
If your order arrives damaged, defective, or incorrect, we’ll make it right.
Quick Support
Our support team responds quickly to help resolve any order concerns.
Easy Email Support
Reach out anytime at contact@primegenlabs.com.
Return & Refund Policy
At PRIMEGEN LABS, we are committed to your satisfaction and stand behind the quality of our products. Please review the following policy carefully.
🚫 Returns
Due to the nature of our products, which are health and research-related, we do not accept returns once an order has been shipped, unless the product is defective or has been damaged during shipping.
🩹 Damaged or Defective Products
If your order arrives damaged, contaminated, or with a defect, please contact our
Customer Support team within 7 days of receiving your package.
Include:
• Your order number
• Photos of the issue
• A brief description of the problem
After review, we will provide a replacement or refund if approved.
💰 Refunds
Approved refunds are processed to the original payment method within
5–7 business days.
Please note: shipping fees are non-refundable.
🔄 Incorrect Orders
If you receive the wrong product, contact us immediately. We will provide return instructions and send the correct item at no additional cost.
📬 Contact Us
For questions about returns, replacements, or refunds, our support team is here to help:
• Email: contact@primegenlabs.com
At PRIMEGEN LABS, we are dedicated to ensuring that your experience with our products remains safe, reliable, and satisfactory.