Please review our return and refund guidelines before placing an order with PrimeGen Labs.
To be eligible for a return request, products must be received in their original condition and packaging. Certain items may not qualify for return due to product type, condition, or applicable regulations.
Customers must contact our support team regarding any return request within the applicable return period after receiving their order.
If you receive a damaged, defective, or incorrect item, please contact us promptly with supporting information so our team can review and assist with a resolution.
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on financial institutions and payment providers.
Shipping fees, handling charges, and other non-refundable costs may not be eligible for reimbursement unless otherwise required by applicable policies or laws.
Orders may only be canceled before processing or shipment. Once an order has entered fulfillment or has been dispatched, cancellation requests may not be possible.
PrimeGen Labs reserves the right to modify or update this Return Policy at any time without prior notice. Updated versions will be posted on this page.
We strive to provide a professional customer experience and will work diligently to address eligible order concerns in a fair and timely manner.
